PressProtect: Helping Journalists Navigate Social Media in the Face of Online Harassment (2401.11032v2)

Abstract: Social media has become a critical tool for journalists to disseminate their work, engage with their audience, and connect with sources. Unfortunately, journalists also regularly endure significant online harassment on social media platforms, ranging from personal attacks to doxxing to threats of physical harm. In this paper, we seek to understand how to make social media usable for journalists who face constant digital harassment. To begin, we conduct a set of need-finding interviews with Asian American and Pacific Islander journalists to understand where existing platform tools and newsroom resources fall short in adequately protecting journalists, especially those of marginalized identities. We map journalists' unmet needs to concrete design goals, which we use to build PressProtect, an interface that provides journalists greater agency when engaging with readers on Twitter/X. Through user testing with eight journalists, we evaluate PressProtect and find that participants felt it effectively protected them against harassment and could also generalize to serve other visible and vulnerable groups. We conclude with a discussion of our findings and recommendations for social platforms hoping to build defensive defaults for journalists facing online harassment.