Understanding the Interplay between Boundary Resources and Governance Practices in Influencing Ecosystem Value Co-creation for Digital Platforms: A Case From the Global South (2108.09775v1)

Abstract: Despite their potentially transformative impact, few studies have investigated how commercially-driven digital platforms such as mobile money facilitate ecosystem value co-creation in the global South. Consequently, using a boundary resources model and platform governance approaches, this paper aims to examine how a payment platform facilitates ecosystem value co-creation with third party actors. An in-depth qualitative inquiry was adopted for the study using an embedded single-case design. The results show that although ecosystem value co-creation was enabled by the introduction of boundary resources tools, some platform governance practices hindered some complementors from harnessing the affordances of the platforms. These constraints include lack of visibility of the boundary resources and transparency challenges in the acceptance criteria. We thus argue that platform generativity on its own is not sufficient to support ecosystem value co-creation, but requires appropriate platform governance to deal with behavioural complexity of ecosystem actors by using optimal control mechanisms.