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Personalizing Dialogue Agents via Meta-Learning (1905.10033v1)

Published 24 May 2019 in cs.CL and cs.AI

Abstract: Existing personalized dialogue models use human designed persona descriptions to improve dialogue consistency. Collecting such descriptions from existing dialogues is expensive and requires hand-crafted feature designs. In this paper, we propose to extend Model-Agnostic Meta-Learning (MAML)(Finn et al., 2017) to personalized dialogue learning without using any persona descriptions. Our model learns to quickly adapt to new personas by leveraging only a few dialogue samples collected from the same user, which is fundamentally different from conditioning the response on the persona descriptions. Empirical results on Persona-chat dataset (Zhang et al., 2018) indicate that our solution outperforms non-meta-learning baselines using automatic evaluation metrics, and in terms of human-evaluated fluency and consistency.

Personalizing Dialogue Agents via Meta-Learning: An Exploration

This paper presents a novel approach in the field of personalizing dialogue agents by employing Model-Agnostic Meta-Learning (MAML). The concept intrinsically shifts focus from the conventional use of predefined persona descriptions to a more dynamic persona adaptation method through dialogues, offering promising advancements in conversational AI systems. Rather than relying on manually crafted persona sentences, which are both resource-intensive and limiting, the proposed methodology leverages the naturally occurring conversational exchanges of a user to develop more coherent and personalized dialogue models.

At the core of this research is the notion of modeling dialogue consistency as a meta-learning problem. The Persona-Agnostic Meta-Learning (PAML) framework introduced provides a mechanism by which dialogue models can rapidly adjust to new personas, utilizing a limited set of dialogue samples rather than extensive persona descriptions. This positions meta-learning algorithms as pivotal in distinguishing individual personas based solely on dialogue history, a significant divergence from the traditional method of integrating persona descriptions throughout the dialogue generation process.

The empirical evaluations conducted on the Persona-chat dataset serve to substantiate the efficacy of the meta-learning approach. The results demonstrate that models trained via PAML outperform those using non-meta-learning approaches in terms of both automatic evaluation metrics and human-evaluated criteria, including fluency and dialogue consistency. The automatic measures included perplexity and BLEU scores, whereas human evaluation extended to fluency and a dynamic measure of consistency computed through Natural Language Inference (NLI), reflecting alignment with persona attributes.

Notably, the paper reports a successful adaptation to new personas with few dialogue samples, as reflected in their few-shot learning experiments. For example, leveraging only three dialogues resulted in high consistency scores, a substantial improvement relative to models conditioned on persona descriptions. These findings underscore the efficiency and effectiveness of meta-learning in swiftly inducting persona-specific nuances into dialogue response capabilities.

The theoretical implications of deploying a meta-learning framework for personalized dialogue models are multifaceted. This development reflects a paradigm shift in dialogue systems architecture—towards a model that is not inherently tied to static persona descriptors, fostering adaptability and reducing dependence on extensive manual curation. Practically, this approach positions dialogue models to be more agile and contextually relevant, offering potential advances in user personalization in consumer applications, virtual assistants, and customer service platforms.

Future prospects of this research include further exploration of meta-learning applications in other areas of dialogue systems, such as task-oriented dialogues and comment generation. The integration of this meta-learning-driven personalization across domains could lead to substantially enhanced AI conversational agents capable of nuanced, context-driven interactions, ultimately enriching user engagement and interaction dynamics.

In conclusion, this paper contributes a distinct meta-learning dimension to personalized dialogue generation, challenging established methodologies and presenting a forward-thinking trajectory for AI research. As such, it invites continued exploration and potential integration across varied dialogue system frameworks, pushing boundaries in the pursuit of more personalized and consistent AI dialogue agents.

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Authors (4)
  1. Zhaojiang Lin (45 papers)
  2. Andrea Madotto (64 papers)
  3. Chien-Sheng Wu (77 papers)
  4. Pascale Fung (150 papers)
Citations (173)