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Mem2Seq: Effectively Incorporating Knowledge Bases into End-to-End Task-Oriented Dialog Systems (1804.08217v3)

Published 23 Apr 2018 in cs.CL

Abstract: End-to-end task-oriented dialog systems usually suffer from the challenge of incorporating knowledge bases. In this paper, we propose a novel yet simple end-to-end differentiable model called memory-to-sequence (Mem2Seq) to address this issue. Mem2Seq is the first neural generative model that combines the multi-hop attention over memories with the idea of pointer network. We empirically show how Mem2Seq controls each generation step, and how its multi-hop attention mechanism helps in learning correlations between memories. In addition, our model is quite general without complicated task-specific designs. As a result, we show that Mem2Seq can be trained faster and attain the state-of-the-art performance on three different task-oriented dialog datasets.

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Authors (3)
  1. Andrea Madotto (65 papers)
  2. Chien-Sheng Wu (77 papers)
  3. Pascale Fung (151 papers)
Citations (295)

Summary

Insightful Overview of "Mem2Seq: Effectively Incorporating Knowledge Bases into End-to-End Task-Oriented Dialog Systems"

The paper "Mem2Seq: Effectively Incorporating Knowledge Bases into End-to-End Task-Oriented Dialog Systems" presents a novel approach aimed at enhancing the performance of task-oriented dialog systems by effectively integrating external knowledge bases. The primary challenge addressed by this research is the incorporation of external knowledge in a way that allows dialog systems to generate accurate and relevant responses consistently.

Key Contributions and Model Architecture

The paper introduces the Memory-to-Sequence (Mem2Seq) model, an end-to-end differentiable architecture that stands out by leveraging a multi-hop attention mechanism combined with the conceptual framework of pointer networks. This model is innovative in its method of embedding both the dialog history and the knowledge base into a unified memory structure, which is then queried using attention mechanisms tuned over multiple hops to facilitate better reasoning and response generation.

Key attributes of the Mem2Seq model include:

  1. Multi-Hop Attention: This mechanism allows the model to perform iterative attention over memories, enhancing its capacity to learn correlations between dialog history and knowledge base entries effectively.
  2. Pointer Network Integration: By adopting a pointer network strategy, Mem2Seq can dynamically toggle between generating responses from a predefined vocabulary and directly copying information from the memory, based on the context necessity.
  3. Generalizability and Speed: Despite its general framework and lack of task-specific modifications, Mem2Seq demonstrates improved training efficiencies and state-of-the-art performance across multiple benchmark datasets.

Empirical Evaluation

The efficacy of Mem2Seq is empirically validated using three distinct task-oriented dialog datasets: bAbI dialogs, DSTC2, and In-Car Assistant. The model exhibits superior performance by achieving high accuracy on benchmark tasks, notably handling out-of-vocabulary situations adeptly through its memory pointing capabilities. Especially on tasks demanding reasoning over extensive knowledge bases, the multiple hop mechanism amplifies Mem2Seq's advantage.

Numerical Results

The results underscore Mem2Seq's ability to maintain high per-response and per-dialog accuracy, significantly outperforming prior architectures such as traditional sequence-to-sequence models and other memory network variants. One remarkable observation is the model's reduced drop in accuracy when dealing with out-of-vocabulary test data, leveraging the pointer mechanism to preserve performance where conventional models falter.

Implications and Future Directions

Mem2Seq advances the field of task-oriented dialog systems by proposing a framework that effectively harmonizes dialog history with structured external knowledge without relying heavily on domain-specific engineering. This attribute positions Mem2Seq as a versatile solution adaptable to various real-world applications where dialog systems must dynamically interact with evolving datasets.

Future directions might involve exploring reinforcement learning techniques or employing beam search strategies to refine response generation quality further. Additionally, expanding the model's application to unseen domains or integrating multimodal data sources could broaden the utility and effectiveness of this approach.

In conclusion, Mem2Seq represents a significant stride in dialog systems development, offering a cohesive, high-performance solution for embedding encyclopedic knowledge directly into conversational tasks. Its contributions lay foundational advancements towards robust, contextually-aware AI-driven communication tools.