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ChatGPT outage on March 20: Update on findings and bug resolution (openai.com)

Summary:

ChatGPT experienced an outage due to a bug in an open-source library, which allowed some users to see other users' chat history titles.
The bug also exposed payment-related information of 1.2% of ChatGPT Plus subscribers during a specific nine-hour window.

Key terms:

ChatGPT outage: A service interruption caused by a bug in an open-source library
Bug: A problem in the Redis client open-source library, redis-py, that allowed visibility of other users' chat history titles and payment information
Chat history exposure: Users were able to see titles from another user’s chat history
Payment information exposure: 1.2% of ChatGPT Plus subscribers had some payment information visible to other users
Bug resolution: The bug has been patched, and service and chat history features have been restored

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